Ref. #905701

**What follows is a recovered chat log from Netflix’s customer support.**

**Wednesday, May 15, 2013**

**Steve_Flix:** Thank you for contacting Netflix customer support this is Steve, how can we help you
today?

**Jim:** yes i have a dvd from you and it’s making my computer act weird.

**Steve_Flix:** I’d be happy to help you with that. What is the name of the DVD?

**Jim:** It dosnt have one, the sleeve label only had the barcode and the words I can make out don’t
seem to be english

**Steve_flix:** What was the DVD doing to your computer?

**Jim:** it turned on a webcam on my computer.

**Steve_Flix:** As I understand Jim, this might be an issue for your computer’s tech support.

**Jim:** I got the disc from you. can you please just look up what the system shows about the disc i
have out?

**Steve_Flix:** May I have your email address and phone number so I can look up your account?

**Jim:** email [REDACTED] and my phone number is [REDACTED]

**Steve_Flix:** There seems to be a glitch in the system. our records show you have a DVD out but it
doesn’t show the title.

**Steve_Flix:** if you return the movie to us we will be happy to send you the next film in your queue.

**Jim:** I’ve tried that about three times and either the mailman isn’t taking it or it keeps coming back

 

**Steve_Flix:** What exactly was on the DVD?

**Jim:** It didn’t have any menu it just started up it looked like one of those found footage movies

**Jim:** It was showing people watching their computer screens freaking out then some shadow thing
creeping up behind them and killing them

**Jim:** I watch a lot of horror movies so it wasn’t that out of the ordinary, but then it showed me
looking at my screen.

**Steve_Flix:** We would advise you to take the disc to your local law enforcement. The disc may have a virus on it.

**Jim:** ok…

**Steve_Flix:** I would like to thank you for contacting Netflix customer support. Did we assist you in a
satisfactory manner?

**Jim:** I’m still not sure what’s going on but yes i suppose so.

**Steve_Flix:** Your case reference number is 905701. Please save this for future reference.

**Steve_Flix:** thank you again and have a nice rest of your day.

**CHAT CLOSED**

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**Friday, May 17, 2013**

**Sera_Flix:** Thank you for contacting Netflix customer support this is Sera how can we help you
today?

**Jim:** it came back!

**Sera_Flix:** What is the problem you are having?

**Jim:** The DVD came back!

**Sera_Flix:** Is this in regards to a previous issue?

**Jim:** yes

**Sera_Flix:** Do you have the reference number, sir?

**Jim:** 905701

**Sera_Flix:** I see that Steve helped you last time, would you like me to connect you?

**Jim:** listen i took it to the cops like he said to then it came back to me in my mailbox

**Sera_Flix:** I can see that according to the records of your last chat with us that you said the disc was corrupted and there was a fear of a computer virus, is that correct?

**Jim:** kind of.

**Jim:** let me talk to Steve please I dont want to have to repeat all this again.

**Sera_Flix:** I will connect you now. Thank you for contacting Netflix customer support and have a
great day.

**Steve_Flix:** Hello this is Steve, how can I help you today?

**Jim:** It’s me jim the disc came back

**Steve_ Flix:** Did we discuss this previously?

**Jim:** YES

**Steve_Flix:** Sir I will have to ask you to stay calm. Do you have a reference number?

**Jim:** 905701

**Steve_Flix:** Yes I see our previous interaction. Did you take the disc to the police?

**Jim:** yes but it came back. I took it to the cops yesterday and it came back to me in the mail today

**Steve_Flix:** How did it arrive?

**Jim:** in a Netflix sleeve like it did the 1st time. i forgot the sleve when io took it to the cops.

**Jim:** i watched it again. this time it had all the same kills as before but ended with a police officer being killed.

**Jim:** what do I do?

**Steve_Flix:** Sir you said it showed you through your webcam. why not block the lens of the webcam?

**Jim:** that’s kind of the weird thing, my laptop dosn’t have a webcam

**Steve_Flix:** Sir is this all a joke? Because this isn’t funny.

**Jim:** IM SERIOUS

**Steve_Flix:** with all due respect sir this sounds all pretty far fetched.

**Jim:** what about the glitch with my account regarding the disc?

**Steve_Flix:** We still haven’t been able to fix that but, I can go ahead and send you the next DVD in your queue.

**Jim:** what? no I cant get rid of this disc dont you understand that? Iv’e tried shredding it, putting it
in the microwave, burning it but it keeps showing up on my coffee table the next day brand new without a scratch

**Steve_Flix:** Sir I’m not sure what we are supposed to do about this.

**Jim:** im going to watch it all the way to the end. it won’t leave me alone unless i do

**Steve_Flix:** I would like to thank you for contacting Netflix customer support. Did we assist you in a
satisfactory manner?

**CUSTOMER HAS LEFT CHAT**

 

**Saturday, May 25, 2013**

**Dave_Flix:** Thank you for contacting Netflix customer support this is Dave how can we help you today?

**Stacy:** I got this weird horror movie from you today, and I didn’t even have it on my list.